Commercial overhead doors
Commercial Overhead Door Off Track Repair
A door comes off track when it is hit, when a cable fails or when rollers and track wear out. An off-track door can fall, so it needs to be handled carefully. We reset the door and repair what caused it.
Common causes
- A forklift, truck or trailer hit the door or track
- A broken cable or spring let one side drop
- Bent, loose or worn-out track
- Worn or broken rollers
- The opener kept pushing after the door jammed
What we do
- Secure the door before working on it
- Put the rollers back in the track and set the door level
- Straighten or replace bent track sections
- Replace damaged rollers, hinges and brackets
- Check cables, springs and the opener's settings
Track and roller work
Off-Track Repair questions
Can I push the door back into the track?
Please do not. An off-track door can be under spring tension and can fall. Call or text us.
How do I stop doors from being hit?
Bollards, track guards and a clear stop line help. Making sure the door fully opens before trucks pass under it helps too.
Will a door that was hit need to be replaced?
Not always. Many hits only bend the track or one or two sections. We will tell you what can be repaired.
Related commercial overhead doors services
Request service
Call, text or send a request
After-hours emergency service calls available. Door stuck open at night or a broken spring before a shipment? Call 513-650-0011.
Texting works well. Send a photo of the door and a short description of the problem, and we will reply with next steps.
513-650-0011 Text us at 513-650-0011 support@pro-link1.com 1 Sheakley Way, Suite 200, Cincinnati, OH 45246