Commercial doors only.We do NOT service residential garage doors.

Commercial overhead doors

Commercial Overhead Door Cable Repair

Lift cables carry the weight of the door from the springs. When a cable frays, snaps or comes off its drum, the door hangs crooked or will not move. We replace cables and get the door back in balance.

Lift cable wound on a commercial overhead door drum

Signs of a cable problem

  • One side of the door is lower than the other
  • A cable is hanging loose or has come off the drum
  • Frayed or rusted strands near the bottom bracket
  • The door jerked, dropped or jammed while moving
Stop using the door. Do not keep running the opener. Keep people and vehicles clear, and call or text us.

What we do

  • Replace both lift cables so they match
  • Reset the cables on the drums and level the door
  • Check the springs, drums and bottom brackets
  • Check the track for damage from the door hanging crooked
  • Test the door by hand and with the opener

Cable Repair questions

Why did my cable come off?

Common causes are a broken spring, a door that hit something on the way down, worn bottom brackets or a cable that has stretched. We find the cause so it does not happen again.

Can I keep using the door with one cable?

No. The door can fall or twist in the track. Leave it where it is and call or text us.

Do you replace both cables?

Yes. Cables wear at the same rate, and matched cables keep the door level.

Request service

Call, text or send a request

After-hours emergency service calls available. Door stuck open at night or a broken spring before a shipment? Call 513-650-0011.

Texting works well. Send a photo of the door and a short description of the problem, and we will reply with next steps.

513-650-0011 Text us at 513-650-0011 support@pro-link1.com 1 Sheakley Way, Suite 200, Cincinnati, OH 45246